Review the other boxes and the list of support documents further down the page in case one of them applies. The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Should you want to bring things up to date howver, and have problems updating, then for general advice see Troubleshooting issues with iTunes for Windows updates. Wireless transfers: Windows OS 8.That version is quite old now, though its fine if you don't have a device that requires a newer version for syncing or want to use the latest features. Wired transfer from your BlackBerry device to your Galaxy: BlackBerry OS 7 or 10 for transfers via USB connector Wireless transfers: BlackBerry OS 7 or 10 (Mobile AP) PC/Mac transfer using iTunes™: Smart Switch PC/Mac software – Get started Import from iCloud™: iOS 5 or higher and Apple ID Wired transfer from your iOS device to your Galaxy: iOS 5.0 or above, iOS device cable (lightning or 30 pin), and a USB connector IOS™ devices - use the option that’s best for you: Wired transfer: Android 4.3 or higher, charger cable, and a USB connector Wireless transfers from a compatible Android device to Galaxy device: Android 4.3 or higher (Note that non-Samsung devices with Android versions lower than 6.0 can only connect with Galaxy devices that support a mobile AP.) Wireless transfer: Android 4.3 or higher
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